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Communication - talking vs. To chat

Communication is a very extensive topic and has also changed a lot this special year.

Communication is always changing, sometimes through new technology, sometimes through social changes or simply through new means of communication. The way we communicate with one another has changed over the last 20 years with “high speed” instead of normal speed. Nevertheless, I think the pandemic has taken the whole thing to a new level.


Suddenly communication works “digitally” in a way that was previously unimaginable. On a small scale, during the first lockdown, grandma and grandpa could only have contact with children and grandchildren via video call. In the “big”, in the world of work, project meetings, employee appraisals, but also business and supervisory board meetings all work completely digitally. And also the mighty people of our country and this world have discussed many decisions at once via video conference and directed this world.


As always, there is a good and a bad side of the same coin. Personally, I think it's great that digital work has been given such a boost and a lot has been rethought, old myths about working at home have finally been refuted and I believe and hope that this will have a lasting impact on our working world.

On the other hand, I also noticed that something is lost in communication with one another. We chat, text, email and sometimes, I think, we hide behind these possibilities. Because how much easier is it to formulate critical topics via text message or WhatsApp chat / voice message without having to look your counterpart in the eye. And when we then make a phone call or talk to each other via video call, it is often reduced to the factual, essential.


I find it a great challenge in the pandemic situation with all the possibilities we have to find the right communication mix. Both professionally, with customers or in a team, as well as privately in the family and among friends. Because even "greetings" are simply not as authentic as spoken directly or handwritten in a very old-fashioned way in a letter via text message, even with a heart emoji.


How did you find your way with it, please write in the comments. I would look forward to an active exchange, maybe we can all learn something from each other.

So that the essentials are not lost in all these possibilities: Communication ...

Photo: Volodymyr Hryshchenko on Unsplash


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